How I operate when the problem is genuinely hard.
Diagnosing systems, aligning stakeholders, making trade-offs explicit, and designing through complexity. Four habits, in the order they usually happen.
Four habits that survive contact with reality.
Not a methodology. These are the parts I refuse to skip when the stakes, the stakeholders, or the constraints are heavy.
- 01Diagnose
Diagnose the structure before the surface.
Before I touch a screen, I map the system — its entities, sequence, and incentives — and look for the part that shouldn't be there. On tangled products, the fix is usually taking something out, not adding more.
- 02Align
Align on “good” before pixels.
With competing stakeholders, I get a shared definition of success on the table first, so later decisions have something to resolve against. A lot of design debates are really disagreements about goals nobody wrote down.
- 03Trade off
Make the trade-offs explicit.
I'd rather be proven wrong by the research than win on taste. So I bring it into the room along with the cost of doing nothing, say plainly what we're trading off, and let the evidence take some of the heat out of the hard calls.
- 04Build
Build with the people who'll live in it.
Engineers, domain experts, and real users shape the work as it goes. I validate against the hardest cases — the least margin, the worst connection — because if it holds there, it holds everywhere.
From craft, to leading public systems at national scale.
A decade in design, the last 8+ years of it in UX and product. The pattern has been fairly consistent: the harder and more public the problem, the more it pulls me in.
- Now
Senior Product & UX/UI Designer — Digital India Corporation (MeitY)
Owning end-to-end design for national public platforms serving 500k+ users — securing leadership buy-in for UX strategy and building design systems and accessibility into civic infrastructure.
UX Designer — Ministry of Finance (DPE)
Led the redesign of six core departmental applications to a mandated government identity standard (DBIM), working alongside NIC teams and developers.
UX Designer → UX Lead — MelpApp
Rose from designer to lead, running a team of six designers and driving B2B product UX with product, engineering, marketing, and data.
UX & Interface Designer — Ceekr
Led research, hiring, and stakeholder alignment across web and mobile products in the wellness and self-development space.
Interface & Graphics Designer — Studio Mosaic, Diam Resources
The design-and-development foundation, before UX became the focus — 16+ web and mobile projects, including onboarding and booking flows with the Yatra team.
None of it counts until it ships.
Each case study is one of these decisions under real constraints — what I reframed, what I traded off, and what actually changed.
See selected work