Five systems, one way of deciding.

Registration asked every institution to set up three near-identical identities, then wait weeks for a human to verify them. Two-thirds got stuck and could only finish with the PhD Cell's help — and the most common support call was simply “has my verification gone through yet?”

Parking is chaotic, wayfinding is confusing, waiting is long. Three complaints invite three features. They share one cause — nobody owns the sequence between counters, so the patient carries the plan in their head.

Teams on a chat-first collaboration product kept re-asking for files they had already been sent. Every shared document was buried in the thread it arrived in.

Public-sector enterprises file an annual return that ends up before Parliament. Finance teams built it in Excel, then retyped it into a portal — for three to four weeks, every year.

Four modules of a public platform, designed by different teams — every one a fresh chance to drift a component at a time, and to relitigate every contrast decision in review.