The best thing I designed was a deletion.
Registration asked every institution to set up three near-identical identities, then wait weeks for a human to verify them. Two-thirds got stuck and could only finish with the PhD Cell's help — and the most common support call was simply “has my verification gone through yet?”
“Registration is where we collect the institution.” It never was. Identity already lived in DigiLocker and eligibility already lived in AICTE/NAAC — we were asking people to re-prove what the government’s own records already confirmed.
- Create institute account
- Verify email, phone, documents
- Head of Institute repeats it
- Nodal Officer repeats it
- Upload AICTE / NAAC certificates
- Wait for verification
- Start application
- Sign in with DigiLocker
- Institution auto-matched
- Invite the Nodal Officer
- Start application
- 01
Identity comes from DigiLocker
The one credential every user already has, already verified. No new account, no password to lose.
- 02
Eligibility comes from the registry
AICTE and NAAC records match the institution automatically, so proof documents stop being homework.
- 03
Verified in seconds, not weeks
DigiLocker and AICTE replace the manual review queue, so the first useful moment arrives about ten minutes in instead of three weeks later.
- Identities to set up
- Fields asked more than once
- Manual verification queue
- Top support call, before
